Shipping Policy

Orders placed on johangalvan.com will be processed as soon as possible, however, taking into consideration the following terms:

• ​After orders are placed, they will be scheduled for immediate processing and shipped in 1 to 2 business days.

• Working days are counted from Monday to Friday, Saturdays, Sundays, or complete or partial holidays, such as Maundy Thursday, are not counted. December 24 or December 31.

• In the event of a natural disaster, pandemic, war, protests or any other incident that puts the health and/or life of our collaborators and associates at risk, johangalvan.com does not guarantee deliveries within the established times.

If the Recipient or sender is not in the determined location at the time the logistics company passes by, the collection or delivery will be attempted the next day. If this is not possible, the procedure will be canceled and our support team will contact the User to collect the payment. journey made and to carry out a new task.

• Claim for possible damages and/or delays. In the event that the Recipient, at the time of receiving the package, alleges that the merchandise has suffered any type of damage during transportation, he must prove, in accordance with the applicable regulations according to Dominican laws, that it was actually damaged. the alleged damage has occurred, and that it has occurred as a consequence of negligent activity of the Carrier. Otherwise, the service will be invoiced to the User.

Likewise, the Recipient may not refuse delivery of the package due to an alleged delay in its delivery, since the duration of the journey initially indicated does not represent an obligation for the Driver, and in such cases the service will be billed to the User.

By contracting our services you declare that you agree with our Shipping Policy.